Our Cairngorm adores Al Werger and everyone at The Playground, and he can't wait for anything to do with them, from walks to daycare to overnights. You know your dog is well-cared-for when he wags his whole body at the sight of any of the staff, or starts getting really excited several blocks away when we drop him off!
He also has been doing walks with Citipets for about nine months before The Playground was opened, so we knew Al and were really excited that she was offering doggie daycare as well as dog walking.
We have had nothing but positive and wonderful experiences with any of the services The Playground offers. These people are professional and reliable - but best of all, they really love dogs - and they love helping out the dog's humans!
We cannot recommend The Playground highly enough for their commitment and their flexibility in scheduling, and for their amazing, skilled, dedicated, and caring staff. The enthusiasm and love of their job is very evident!
We should note here that Cairngorm is 5 lbs, and that Al and her team have trained him so well that he can play with the big dogs and have a wonderful time, when he is not in their small dog section. This is an absolutely perfect place for small dogs to be taken care of and given the exercise they need just as much as the big guys.
But, really, we can give no better compliment than trusting our darling little pup with them day after day (and occasionally nights, too!)
Malcolm, Elisabeth, and Cairngorm
The best solution in town - I usually board my dog with an in-home boarder, through Top Dog SF. They have been nothing but awesome. When it came to the holidays, they were booked up and unavailable (I was late in scheduling). But they recommended Al's playground.
I checked out the facility, amazing, indoor/outdoor huge play spaces. Comfy beds. Astounding. 24/7 monitoring. I was totally sold.
And BTW, Al, the owner, is a total dog whisperer. When I was there visiting, a bunch of dogs were running around, playing and such. Al would just react to a dog, say some words, make a gesture, the next thing you see is a dog who completely "stood down". Not that the dog was out of control. Not by any means. But Al just has this way of speaking to them, settling them down and moving on. It's one of those skills I wish we all, as dog owners, had/have.
Al even checked in with me as to how my dog was doing when I was away. (I was back East for 10 days over the holidays, longest I've been away from Tessa, my 2 year old Boston Terrier/terror.) I was kind of freaking out being away so long.
Came back, picked her up. She was napping in this really cool elevated bed and by all accounts, had the time of her life.
And was totally non-traumatized, just jumped in my arms and we went off as usual. After 10 days!
Just a great thing to feel comfort in when you're away from your pet.
I cannot say enough wonderful things about Al! Our dog Rex absolutely adores her. Al started helping us with some behavior problems prior to Citipets being open. We saw results pretty quickly. So when The Playground opened, we immediately sent our little (well actually pretty big) boy to romp around with the rest of the pack.
He comes home nice and tired and always looks forward to the next day at the playground.
We did have Rex at another day care before and were always aware of the musty smell on him when he returned to the house. This place is so clean, no more unpleasant smell on the pooch.
I highly recommend Al and Citypets: The Playground to any well behaved pooch and his parents.
I was absolutely amazed by the space and facility at the Playground. I knew at first glance that if this rather large & extremely fun doggie daycare couldn't tucker ol' Zack out, nothing would. I was right. After picking Zack up from daycare, he couldn't even bat an eye at me.
The only thing I will say is it took about two doggie daycare employees to help me load Zack into the car because he didn't want to go home! That, my friend, speaks volumes for this facility.
The staff is extremely accommodating and I think once the word gets out on this facility, dogs & their owners will be barking down the doors. Hope they give Zack preferential treatment since he was one of their first to play on the playground. I think he may have christened it!
Our senior lab just returned from a one week stay at The Playground. Alison was very helpful getting is stay booked and showing us the facility before they opened.
On the day of his arrival we were greeted by several staff members. The facility is still a work in progress but you can tell they have good things planned. The dogs appear to be well looked after and fully supervised. Our dog is older so they took the time to help him into a comfy bed and keep him separated from the younger dogs.
Overall he seemed in good spirits when we picked him up and he had clearly been eating and not lost weight (which is usually what happens). They also gave him a bath which we appreciated so he didn't come home looking like a wreck. I believe the nightly price of $60 is competitive with other dog boarding facilities in the city. Based on this stay and our communications with Alison who is very responsive, we highly recommend.
Alison was a great help at a time when we were caught between a rock and a hard place at the holidays without reliable boarding for our dog. Luckily they had space! The facilities are indoor/outdoor, clean and heated, with 24/7 staff.
Martin tends to starve himself when we board him and Alison went to great lengths to ensure he ate while we were gone.
We were happy to find him playing with other dogs when we picked him up. He'll be back!
We love Al and her staff at CitiPets Playground. Prior to the grand opening, Al and staff walked our dog 3 times a week and worked on her behavior issues. We see good results and are very happy with the attentive care.
Now, our dog goes to Citpets Playground 5 days a week. She has alternate group walking and daycare day. We visited the facilities and was very impressed with the size and quality of equipments.
As we pulled into the parking lot and open our car door, our dog ran towards the gated entrance with excitement. We are extremely happy to discover Al and CitiPets. We highly recommend this doggy day care for everyone!